Frequently Asked Questions

Below you will find answers to our most frequently asked questions. Many of your questions may be answered here. Please carefully read through them before sending us an email.

We sincerely appreciate your help and thank you for being our customer!


Diaper rash is a very common skin ailment. At any given time, approximately 30% of children in diapers are suffering from some degree of diaper rash. It generally can appear from the ages of two months to four months, or until your child outgrows diapers.

Diaper rash first appears as redness or chafing of skin covered by the diaper. If left untreated, the skin will become more raw and irritated. You may notice oozing and dampness in the skin folds. Severe cases can develop open sores. If ignored, severe diaper rash can lead to widespread infection by bacteria, yeast, or fungus.

Certain conditions can cause diaper rash or make it more difficult to heal. Frequent loose bowel movements containing harsh digestive juices often cause diaper rash. Heat and humidity also add to the problem. Prolonged warm, moist conditions can cause the normally harmless germs present in this area to grow more rapidly in skin folds and irritate your child’s skin.

There are other reasons for diaper rash, like an allergic reaction to wipes or detergents. Even grown-ups can suffer from it. It’s normal. It’s expected. And it can be treated very effectively.


Diaper rash most commonly starts with redness. It appears on the area covered by the diaper, the buttocks and thighs, and genitals. These irritated areas can worsen and sometimes ooze or bleed. If a baby has a diaper rash he or she will be very uncomfortable when you change his or her diaper.

  1. Apply a visible layer of Paladin Diaper Rash Ointment after each diaper change and after bathing. Apply an extra thick layer of Paladin Diaper Rash Ointment before bed or any time there may be additional time between diaper changes. Paladin Diaper Rash Ointment is recommended by pediatricians and dermatologists. It is available without prescription for mild to stubborn, problem diaper rash.
  2. Keeping the affected area dry is important for healing. If possible, allow your child to remain naked for several hours a day. As one noted dermatologist described, “there cannot be a diaper rash without diapers.”
  3. At night, use a disposable diaper recommended or approved by your pediatrician, or use a double layer of soft cotton diapers, loosely pinned. Apply a visible layer of Paladin Diaper Rash Ointment. Do not use rubber or plastic pants.
  4. Your pediatrician may prescribe an additional medication to use with Paladin Diaper Rash Ointment. Always use other medications BEFORE applying Paladin Diaper Rash Ointment, or the medications will not penetrate. After applying other skin medications, Paladin Diaper Rash Ointment will help keep the treated area protected and allow the medication to work.
  1. Change baby’s diapers as often as needed.
  2. Make sure your baby’s diaper isn’t adding to the problem. Some brands of disposable diapers may react with your baby’s skin and promote irritation.
  3. After each diaper change, clean all areas, especially the hard-to-get ones, where bacteria and fungus can gather for future irritation.
  4. If you like to apply powder, use cornstarch-based powder to keep the affected areas dry.